Client
Spanish Hotel group

Context
The hotel has an internal and external team that work together on a daily basis. There is already a positive work environment that the hotel wants to  reinforce even more in order to increase the levels collaboration, motivation and involvement of the staff.

Objective
Enhance the positive atmosphere in the hotel through improved communication, both between internal and external staff and with the hotel guests.

Scope of our collaboration
- 1 workshop of 8 hours
- Director and management
- Total number of participants: 14
- Language: Spanish 
- Format: Face-to-face

​Experiential workshop focused on exploring and practicing key skills of effective communication, as well as  applying useful concepts and tools that improve the way of working together.

Results
  • Better daily interactions
  • Stronger professional relationships
  • More motivated, committed and collaborative team
  • Better work environment
  • Less misunderstandings
  • Greater empathy and consideration among staff
  • Happier employees

Participant's feedback
What will be different as a result of having taken this course?

More focus and sensitivity in my communications
More productive and structured difficult conversations
Now I have new tools that I can use
I will be better at having difficult conversations
I think I will be able to understand my teammates better
I will practice recognition
Positively influence others
Less misunderstandings
Better express what I want
I will stop avoiding conflicts
Better feedback conversations
I will listen more
​Reflect before interacting with someone
I will express myself in a more skillful way and will be better at not hurting others feelings

Would you like to know more ?

Mirja (España): +11 (34) 625 422 552
​Jenny (EEUU): +1 (952) 942 50 99

​info@responsiveleadership.com