Client |
Spanish Hotel group
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Context |
The hotel has an internal and external team that work together on a daily basis. There is already a positive work environment that the hotel wants to reinforce even more in order to increase the levels collaboration, motivation and involvement of the staff.
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Objective |
Enhance the positive atmosphere in the hotel through improved communication, both between internal and external staff and with the hotel guests.
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Scope of our collaboration |
- 1 workshop of 8 hours Experiential workshop focused on exploring and practicing key skills of effective communication, as well as applying useful concepts and tools that improve the way of working together. |
Results |
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Participant's feedback
What will be different as a result of having taken this course?
More focus and sensitivity in my communications More productive and structured difficult conversations Now I have new tools that I can use I will be better at having difficult conversations |
I think I will be able to understand my teammates better I will practice recognition Positively influence others Less misunderstandings Better express what I want |
I will stop avoiding conflicts Better feedback conversations I will listen more Reflect before interacting with someone I will express myself in a more skillful way and will be better at not hurting others feelings |
Would you like to know more ?
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