Client |
International Hotel chain with more than 570 hotels, 5 of them in Spain.
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Context |
Within the annual training plans, the hotel chain launches a new leadership program to enhance the leadership capabilities of it's managers and executives in Spain.
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Objective |
Develop and enhance emotional intelligence as key leadership skills for people management, in order to improve daily interactions with teams, increase their motivation and achieve the desired business results.
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Scope of our collaboration |
- 35 hours of training A series of 3 workshops of between 8 and 14 hours each using a mix of experiential learning, practice and reflection dynamics as well as useful theory and models. Workshop 1: Leadership Skills In this interactive and practical workshop we provide a set of skills, tools and knowledge that allow participants to evolve as leaders in a meaningful way and create more effective habits for managing people. Workshop 2: Emotional Intelligence in relationships with teams We cover all aspects of emotional intelligence, from how to identify our own emotions and how to use them to our advantage to how to develop the ability to empathize and help others manage their emotions to create positive relationships in teams. We also teach effective strategies to manage times of stress and key skills to improve our emotional well-being and that of others. Workshop 3: Motivation of work teams Based on recent insights from neuroscience and the true factors of human motivation, this workshop provides knowledge, skills and effective tools to motivate teams effectively. It also invites participants to develop new ways of understanding relationships and interacting with teams in a conscious and intentional way. |
Results |
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Participant's feedback
What will be different as a result of having taken this course?
Have tools to motivate and understand what our collaborators need to achieve their goals I will be fairer and offer more autonomy I will try to improve my active listening Schedule more frequent meetings with teams Improve active listening skills I think I'll be happier |
I will probably be more effusive in accolades for some of my team Try to bring this learning to my department My opinion about stress has changed Make better use of my qualities and abilities to cope with stress I'm going to take a moment before acting to assess how I really feel about the situation |
Be more patient Self-management and emotional strategy to better achieve goals Know how to see the signs of when I start to feel a type of emotion and be able to manage it in time
I will try not to jump to conclusions too fast |
Would you like to know more ?
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