Case Study 2

Challenge

A leading multinational HR services company operating in 40 countries redefined its corporate values and aligned its annual performance evaluations accordingly.
The Spanish delegation aimed to ensure that managers not only applied these values during annual evaluations but also embedded them in everyday conversations to drive cultural change across teams.

Our Collaboration

We delivered a series of 16 face-to-face workshops for 250 managers at different levels across Spain. The two-day sessions focused on communication skills that build trust, improve feedback quality, and support constructive responses to conflict and performance challenges.

Participants practiced new approaches through experiential exercises and role plays, reflecting on how to apply them in real daily interactions.

16 two-day workshops
250 participants
Senior and middle managers
Language: Spanish
Format: Face-to-face

Results

As a result of this program participants:

developed core communication skills to build trust, guide conversations, give effective feedback, and address conflict constructively.
shifted mindsets from “solving everything myself” to “developing others”, from “criticising” to “understanding”, and from “guessing” to “asking questions”.
left with a practical toolkit to improve their communication immediately.
felt confident, motivated and well- equipped to handle difficult conversations, conflicts and evaluations more constructively.

The program strengthened leadership effectiveness, improved collaboration and motivation across teams, and accelerated the cultural integration of the company’s new values.

WHAT OUR CLIENTS SAY

“In the 17 years I have been with the company, this has been the best course I have taken.

Thank you!”

“I want to thank you for the patience, kindness and interest with which you have treated us. It has been a safe space to express ourselves.”

“It has been a remarkable experience that has given me clarity and confidence to do things differently.”