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Case Study 7

Challenge

A Spanish hotel group aimed to reinforce a positive working environment, enhancing communication, collaboration, motivation, and staff involvement, both between internal and external teams and with hotel guests.

Our Collaboration

We delivered a one-day experiential workshop for 14 directors and managers focused on exploring and practicing essential communication skills. Participants applied practical tools to enhance teamwork and strengthen relationships across internal and external teams.

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  • 1 day workshop

  • 14 participants

  • Director and management

  • Language: Spanish 

  • Format: Face-to-face

Results 

As a result of this program, participants:

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  • learned key communication skills and experienced their positive impact, feeling more motivated, appreciated, and less easily offended

  • identified effective and ineffective communication styles and understood their impact on themselves and others

  • gained awareness of toxic behaviors to avoid through experiential exercises

  • developed a shared set of skills and behaviors to implement, along with supportive follow-up practices

  • strengthened their ability to give and receive constructive feedback and left with a shared goal, a clear plan, and a stronger sense of alignment

 

This program helped reinforce a more positive working environment, building stronger communication habits and more cohesive, motivated teams across the hotel group.

OUR PARTICIPANTS’ FEEDBACK

What will be different as a result from having taken this program?

"I will express myself in a more skillful way and will be better at not hurting others feelings" "I think I will be able to understand my teammates better" "More focus and sensitivity in my communications" "More productive and structured difficult conversations" "Now I have new tools that I can use" "I will be better at having difficult conversations" "I will practice recognition" "Positively influence others" "Less misunderstandings" "Better express what I want" "I will stop avoiding conflicts" "Better feedback conversations" "I will listen more" "Reflect before interacting with someone"

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