top of page

Case Study 9

Challenge

An international hotel chain with more than 570 hotels worldwide launched a new leadership program in Spain to strengthen managerial capabilities. The goal was to develop emotional intelligence as a core leadership skill, improving team interactions, boosting motivation, and supporting stronger business results.

Our Collaboration

We delivered a 35-hour training journey for 30 senior and middle managers, structured into three experiential workshops combining practice, reflection, and practical theory.

 

The modules focused on building foundational leadership skills, enhancing emotional intelligence in team relationships, and learning neuroscience-based strategies to motivate teams and lead with greater intention.

​

  • 35 hours of training

  • Senior and middle Management

  • 30 participants

  • Language: Spanish

  • Format: face-to-face

Results 

As a result of this program, participants:

​

  • learned practical ways to identify, manage, and use their emotions to their advantage

  • gained insights into how the brain works and how to apply this knowledge to motivate and support their teams

  • practiced four cognitive strategies to use stress for clearer thinking, better decision-making, and more effective problem-solving

  • strengthened key leadership skills and tools to enhance team motivation and commitment

  • developed greater confidence and motivation to communicate with their teams in a more thoughtful, intentional way

 

This program strengthened leadership effectiveness across the organization, helping managers build more emotionally intelligent, motivated, and high-performing teams.

OUR PARTICIPANTS’ FEEDBACK

What will be different as a result from having taken this program?

"Have tools to motivate and understand what our collaborators need to achieve their goals" "Know how to see the signs of when I start to feel a type of emotion and be able to manage it in time" "I will be fairer and offer more autonomy" "I will try to improve my active listening" "Schedule more frequent meetings with teams" "Improve active listening skills" "I think I'll be happier" "I will probably be more effusive in accolades for some of my team" "Try to bring this learning to my department" "My opinion about stress has changed" "Make better use of my qualities and abilities to cope with stress" "I'm going to take a moment before acting to assess how I really feel about the situation" "Be more patient" "Self-management and emotional strategy to better achieve goals" "Put into practice actions that I didn't know about" "I will try not to jump to conclusions too fast"

bottom of page